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1. How can I track my order?

You can track you order on line using your order number, which can be found in your order confirmation mail. Please wait for 2 hours after the completion of upload before tracking your order.

2. Do you deliver outside the UK?

It is not possible to have your order delivered outside the UK

3. What type of paper are the photos printed on?

All photos are printed on glossy Fuji Chrystal Archive Photo paper

4. Why aren't my prints 6x4?

Orders placed using the Jpics software with the Aspect ratio set to Original format will be produced with the aspect ratio in which they were taken, with most digital camera this is 3:4, and for this reason your photos may vary in length.
Orders placed online or with the Jpics software with the aspect ratio set to Classic picture format (2:3) will be produced as a 6”x4” print and automatically cropped to fit this dimension if required.

5. My upload was interrupted. Has my order been successful?

If you have received an order confirmation mail then your order has been successful, please check your spam folder as some email packages may have filtered the mail to this folder.

6. Can I send images by email?

We are not able to process images sent by email.

7. Why should I download the Jpics software?

The FREE Jessops Jpics software features many tools for sorting and editing your photos and provides faster upload speeds. There are more creative options for producing unique gifts than currently available from the website. Projects such as calendars and Cewe Photo books can be saved and completed at a later date.

8. Is the Jpics software compatible with a MAC?

A Mac version will be available in February 2009. The Jpics Software is PC compatible only.


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